Question 1

Cum funcționează creditele?

Accepted Answer

Credits are what you spend on image, video, audio, and other AI generations. The cost depends on the model and settings you choose, and Sceneform shows the exact quote before every generation.

Question 2

Do unused credits roll over?

Accepted Answer

Yes. Unused plan credits roll over for one billing cycle, up to twice your monthly allowance. Monthly and annual plans both receive credits each month, so an annual subscription does not grant the full year's credits upfront.

Question 3

Ce se întâmplă dacă rămân fără credite?

Accepted Answer

You can buy a one-time credit top-up from your billing dashboard without changing plans. Top-up credits are valid for 12 months, and Sceneform uses your subscription credits first.

Question 4

Why do models use different amounts of credits?

Accepted Answer

Providers price models differently based on factors such as duration, resolution, audio, and output quality. Sceneform converts those costs into credits and shows the exact amount before you confirm a generation.

Question 5

Pot să-mi upgradez sau să-mi downgradez abonamentul?

Accepted Answer

Yes. Upgrades apply immediately with Stripe-calculated proration and the additional credit entitlement is added at once. Downgrades are scheduled for your next renewal so you keep the plan and credits you've already paid for.

Question 6

How does annual billing work?

Accepted Answer

Annual billing is charged upfront at the price of 10 monthly payments, so you get 2 months free. Your credit allowance is still added monthly, and unused plan credits can roll into the following month.

Question 7

Can I cancel at any time?

Accepted Answer

Yes. Your plan and remaining credits stay active until the end of the period you already paid for. Unused credits expire when the subscription ends, while videos you already exported remain yours.

Question 8

Oferiți retururi?

Accepted Answer

Full refund within 3 days of purchase. Ask us in the in-app chat and we'll return your payment to your original payment method. The refund applies if you've created fewer than 3 videos; it closes your account and its content, and each account can use it once.

Question 9

Ce metode de plată acceptați?

Accepted Answer

Checkout is handled securely by Stripe. The payment methods available depend on your country, currency, device, and the methods enabled for our account.

Question 10

Can I use my exports commercially?

Accepted Answer

Yes. Every paid plan includes commercial usage and watermark-free exports. Your use of individual generation models also remains subject to our terms and the applicable model policies.

Question 11

Ce limbi sunt suportate?

Accepted Answer

Sceneform supports video creation in 29 languages with natural-sounding AI voices, so you can create localized content for audiences around the world.

Question 12

Cum pot primi asistență?

Accepted Answer

Oferim suport rapid și personalizat prin chat-ul din colțul dreapta jos al ecranului. Echipa noastră este aici să te ajute cu orice întrebare sau problemă.

	Creator $15.83/month billed annually	Pro $40.83/month billed annually	Studio $82.50/month billed annually	Scale $165.83/month billed annually
Credits every month	500	1,300	2,700	5,500
AI images, up to	250	650	1,350	2,750
AI videos, up to	50	130	270	550
AI voiceover, up to	1.5 hours	4 hours	9 hours	18 hours
Credits you can bank	1,000	2,600	5,400	11,000

Every AI creation tool. One subscription.

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